Technical Support Instructions for Beneficiaries – PPT Center
The Center is committed to providing clear instructions regarding technical support services provided to all categories of beneficiaries, ensuring that inquiries, complaints, and technical issues that may hinder the educational process are addressed. Multiple channels are provided to communicate with the technical support team, such as: phone numbers, instant messaging, automated response services, email, and other communication methods.
Technical Support Channels:
- Phone Numbers: 920035400
- Email: Contact@ppt.edu.sa
Services Covered by Technical Support:
- Resolving technical issues
- Inquiries regarding the Learning Management System (LMS)
- Account data recovery and other inquiries to support beneficiaries.
Method of Receiving Complaints and Suggestions and Handling Mechanism:
The Center receives inquiries and handles requests within 48 hours.
Technical Support Team Working Hours:
From 9:00 AM to 4:00 PM, all week long.
Escalation Procedures in Case of No Response Within the Specified Period:
If the Center does not respond to the request within 48 hours, please contact the Center Manager at the following number: 055411126